Whatever. I'm about ready to pitch the thing. Oh, yes, the website is back to "Sorry, we can't process your request at the moment, please try again later." And I can't make myself understood well enough on the phone for that to be of any use, even if I could understand the CSRs accent. And the last two times I called all they did was walk me through the same procedures that don't reset it anyway.
and now I'm late for work too. What ever. The idiot who invented the remote centralized servicing model better not ever cross my path that I'm aware of.