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damn it! - Terrafactive Armageddon

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October 1st, 2004


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08:16 am - damn it!
Well, the iPod still does the exact same thing it did before I sent it in for repair. The letter they sent back gives the same set of restore instructions that I've already followed about fifty times without avail, and then says if they don't work, the iPod may need to be repaired. Gosh, that's a thought. What the hell did they think I sent it in for in the first place?

Whatever. I'm about ready to pitch the thing. Oh, yes, the website is back to "Sorry, we can't process your request at the moment, please try again later." And I can't make myself understood well enough on the phone for that to be of any use, even if I could understand the CSRs accent. And the last two times I called all they did was walk me through the same procedures that don't reset it anyway.


and now I'm late for work too. What ever. The idiot who invented the remote centralized servicing model better not ever cross my path that I'm aware of.

(7 comments | Leave a comment)

Comments:


[User Picture]
From:bork
Date:October 1st, 2004 08:22 am (UTC)
(Link)
You may just want to take it in person to the Apple store at University Village, and talk to someone there.
From:amnotsurly
Date:October 1st, 2004 08:53 am (UTC)
(Link)
Next they'll be all "we've fixed it for you too many times. Why do you keep having this problem?"
[User Picture]
From:uly
Date:October 1st, 2004 09:12 am (UTC)
(Link)
Yeah, it's a "servicing" model, all right.

I can probably get you to an apple store this weekend, if you want to complain in person.

Otherwise, the trick is getting past the first level or two of tech support, until you get to someone who isn't operating off of a script. Alas, it's not a skill I'm very good at, myself...
From:mykque
Date:October 1st, 2004 11:44 am (UTC)

a thought

(Link)
And just a thought, perhaps you might try connecting the iPod to a different computer. They probably screwed it up, but if they sent it back saying it checks out ok, then maybe the problem is with another part the system. Perhaps the cable, or the base, or even the powerbook.

[User Picture]
From:cithra
Date:October 1st, 2004 12:28 pm (UTC)

Re: a thought

(Link)
Their letter (mentioned here) says the current iPod firmware was successfully installed prior to diagnostic testing. The way I read "prior to diagnostic testing" it means they did not do any. Since, until you try to play a song, it behaves perfectly normally, of course it's going to look like everything is fine.

I told them in the ticket that I had installed the latest firmware, several times (both the telling and the installation) but of course that would require them to have READ the ticket or something.

People don't read any more than they listen, they see and hear what they expect, then they wonder why people like me who constantly have problems that are "off-script" get so damn frustrated.
[User Picture]
From:cithra
Date:October 2nd, 2004 07:32 am (UTC)

Re: a thought

(Link)
Now that I've calmed down a bit, you do have a valid point, whether or not the repair folks bothered to do any diagnostics. But I'm not sure how I would test to see if iTunes is writing corrupted information to the iPod or suchlike... without possibly mucking up someone elses iPod, that is.
[User Picture]
From:cithra
Date:October 1st, 2004 12:36 pm (UTC)
(Link)
I might be persuaded to take it in to some Apple store in town. Or maybe I'll just use it as a really expensive door-stop. Or sell it. After all, according to Apple's standards (per that letter again) it's perfectly functional.

I haven't done anything different with the cables/dock/powerbook so I'm at a loss how that would have changed anything.

I just honestly don't think they tried playing any songs from it.

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